Beefsteak 305 Posted November 30, 2009 Report Share Posted November 30, 2009 Just been down town to take a pair of shoes back to Brantanoes, for the second time. I purchased them last Wednesday for a 'Do' on Thursday, I only tried the right one on in the shop as it felt fine I didn't bother with the other!! as I put them on on Thursday night the lace snapped on the left shoe!! I promptly returned them Saturday morning and the woman in the shop gave me a funny look, as if I didn't know how to tie shoes up!! after much messing around , waiting for another member of staff to 'come down stairs' so she could see if there was a replacement pair available in the back, lots of huffing and puffing (Including giving her my post code twice and my name and address) I was given a replacement pair. I went to put them on yesterday afternoon and one of the little metal eyelet things pulled straight out of the leather!! before I had even pulled it tight enough to tie. As I say I went back today with them and saw the same assistant , I told her exactly what happened and told her I didn't want a replacement pair as these were obviously a sub standard make and could I have my money back please?? I then heard one of the daftest things I have ever heard, " Have you been miss handling them??" What ??? as I pointed out to the patronising git , I have been wearing shoes for something like 48 years now and am pretty sure I know how to put them on by now !! After another bout of huffing and puffing she eventually gave in and gave me my money back. (After I had given her my name, address and post code twice again) What are shops (Especially these big chains) teaching their staff these days?? I thought "The customer was always right" not "Let's insult their inteligence and see if they walk out with taking their money back!!" Quote Link to post Share on other sites
Bip 88 Posted November 30, 2009 Report Share Posted November 30, 2009 Old adage beefy mate and one that still rings true even with Japanese goods, one gets what one pays for Please dont take what I say below as personal, you didnt mention the price you paid for the shoes….. For many years Ive been buying cheep shoes, JJs is the place to go if one doesnt want a shoes that will last your life time, if one leaves one assistance dog outside [thats presuming one has one] and shows ones bus pass one gets a discount, the discount will vary from town to town, you being a young un I doubt very much if you would, but one can only ask. The only time now I will buy a pair from them is for that particular purpose knowing full well they arent going to be in my wardrobe forever, basically wear until dirty then throw in recycle bin or one could pop them in a Charity bag for a deprived teenager in Kenya to wear. The last pair of shoes I bought were from Armstrong mills here in damp Sawley, they are a pair of Hush Puppies a registered name I believe, they are brilliant and dead comfy too. Ive have them for over six months and I ware them every time I go out which is often but not as often as I use too, not now I have found true love once more. Sorry you have had a bad experience but I refer you to the adage above… Bip. Quote Link to post Share on other sites
Beefsteak 305 Posted November 30, 2009 Author Report Share Posted November 30, 2009 They were a pair of "Clarkes" and were reduced from £70 to £40 in their sale, not a poor pair , because I always tend to have a named brand , what wouldn't suprise me is that they are using cheap 'copy' imports and sticking official "Clarkes " labels on them Quote Link to post Share on other sites
Ayupmeducks 1,730 Posted November 30, 2009 Report Share Posted November 30, 2009 Welcome to the world of Chinese made crap! Quote Link to post Share on other sites
Limey 242 Posted November 30, 2009 Report Share Posted November 30, 2009 I think you will find Clarkes are made in the far east somewhere. As to Chinese made "crap" - I think that is a little overstatement - a lot of the stuff that comes out of China is actually excellent quality - almost all the cell phones for example, as well as almost all Apple products. Generally - you get what you pay for - so I am surprised at a Clarkes product being badly made. Mary buys them when she can get a deep discount and has found them very good shoes. Interestingly, over here, it is the chain stores that typically have the most accomodating return policies - many are "no questions asked". A few will only give store credit, but most will give a refund without batting an eyelid. I suspect they have realized that a happy customer is more valuable than a lost sale! Quote Link to post Share on other sites
Beefsteak 305 Posted November 30, 2009 Author Report Share Posted November 30, 2009 To that respect I find Costco fantastic, I have had cause to take a few items back and have never heard a single quibble from them, I always strut in ready for an argument but am always dissapointed !!!.......LOL especially as it's only three or four times a year that I get in there (Cause it's a long drive away, I have to justify the carbon footprint and the petrol expence, by making sure it's worth the trip in the first place) so every thing I return has usually been in my mits for at least 3 months before it is returned!!. Quote Link to post Share on other sites
Bip 88 Posted November 30, 2009 Report Share Posted November 30, 2009 That’s another who agrees with the General saying of “you get what one pays for. But in your case you must have got a duff pair, one most likely distained for the American market, were they both right footed? Only ask because the yanks drive on the right. The “Hush Puppies” I have, even after six months of ware don’t show any amount or tire ware…. still good tread. I believe once we here in sunny Nottingham had one of those shops down were the Lenton industrial estate is, the last time I passed that way it had gone, there is a Carpet shop there now I believe. Maybe the whole shop from Nottingham got re-sited [moved] to where you bought those shoes from and took all their duff stock with them..just a thought. I have seen old shoes used as planters, now that's an idea! Bip. Quote Link to post Share on other sites
Limey 242 Posted November 30, 2009 Report Share Posted November 30, 2009 Does that confirm that Den has two left feet? Quote Link to post Share on other sites
mick2me 3,033 Posted December 1, 2009 Report Share Posted December 1, 2009 Perhaps they were "hand made" shoes and should not be on your feet! Quote Link to post Share on other sites
Beefsteak 305 Posted December 1, 2009 Author Report Share Posted December 1, 2009 Just been and bought a new pair (£15 ) and they are just about the most comfortable shoes I have ever had!!! nice thick grippy soles , just in time for this thick frost , to which we woke up to this morning. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.