catfan 14,793 Posted October 2, 2015 Report Share Posted October 2, 2015 Just come across this, free speed upgrade by those very nice Virgin Media people ! Which has been kept a little bit quiet I suspect, to stop a possible stampede ! i.e. If you are on 100Mbit it will increase to 150Mbit or increase from 150Mbit to 200Mbit. You have to opt in for the upgrade if available in your area, mines coming next week ! Go & sign in on "My Virgin Media" ! More here. http://arstechnica.co.uk/business/2015/09/virgin-media-increases-max-download-speed-to-200mbps-for-free/ Quote Link to post Share on other sites
LizzieM 9,514 Posted October 2, 2015 Report Share Posted October 2, 2015 We're changing over to Virgin Media tomorrow, only made that decision because we've got 'Mates Rates' for 18 months which we reckon will save us over £1200. Just hoping that Customer Service has improved since we tried them 11 years ago and only stayed for the obligatory 12 months. 1 Quote Link to post Share on other sites
catfan 14,793 Posted October 2, 2015 Author Report Share Posted October 2, 2015 "Mate's Rates" are easily obtainable from VM. Every time your contract is due to end threaten to go elsewhere, it always works without fail.! Been with VM since "dial up" never really had any problems at all, just keep an eye out when your contract is due to expire ! A bit like car insurance, don't accept the renewal without haggling first ! 1 Quote Link to post Share on other sites
meeowed 314 Posted October 2, 2015 Report Share Posted October 2, 2015 I pay £30 for just broadband on virgin when I asked about the speed increase the office in town would not even look at the letter Then he said that it was a generic letter whatever that's supposed to mean and also that the modem was capable of those speeds customer service is still rubbish meeowed Quote Link to post Share on other sites
catfan 14,793 Posted October 2, 2015 Author Report Share Posted October 2, 2015 Here you go meeowed, https://keepup.virginmedia.com/speedupgrade Quote Link to post Share on other sites
The Pianoman 1,535 Posted October 2, 2015 Report Share Posted October 2, 2015 Got mine today. Been on Virmin for years and never had any problems with them Quote Link to post Share on other sites
DJ360 6,733 Posted October 2, 2015 Report Share Posted October 2, 2015 I'd be happy with the speed I get now if they would just stop having 'outages' every other day. 1 Quote Link to post Share on other sites
Braddy 160 Posted October 2, 2015 Report Share Posted October 2, 2015 Customer service still not great and the call centre still is in India, that's does not help with the lingo, need to bring it back to the UK. Quote Link to post Share on other sites
MelissaJKelly 2,124 Posted October 3, 2015 Report Share Posted October 3, 2015 #7 - we have the same problem. Speed is fine and works like a dream. But some days we can't get a connection at all with the wifi! Quote Link to post Share on other sites
mick2me 3,033 Posted October 3, 2015 Report Share Posted October 3, 2015 I could get much better speed with Virgin but I dont want to pay for all their TV crap! Virgin could sell you broadband only, as you dont need a phone line to receive their BB But that actually costs more than the full TV BB Phone package! I have Freesat Via HUMAX 1TB recorder which I purchased so I can pause rewind and stream from the internet FREE. I had serious problems with Virgin CS some years ago, I think I posted it here? I complained about the bills going up and up and they reduced my TV service. What I did not know, they did not tell me at the time, was that I had tied myself in for a further 12 months contract. It was mentioned in the small print of the confirmation letter I received. They charged me a lump sum when I left to go to (equally sh!te) Sky, which I also had to complain to due to being miss sold my package, which they did not tell me had limited internet. I now run my Humax on the redundant Sky dish, Thank you very much Sky. 1 Quote Link to post Share on other sites
catfan 14,793 Posted October 3, 2015 Author Report Share Posted October 3, 2015 BB & phone only from VM. I get free 01, 02, 03 etc calls 24/7 as part of my deal, barter with them ! Quote Link to post Share on other sites
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